Friday, April 28, 2006

HSBC - I love you

Okay, maybe love is a tad too strong!

But my credit card company contacted me today saying they would refund the £20 late payment charge imposed in April 2006.

You see, it is worth while writing to the banking world if you feel you have been treated badly.

1 comment:

Sheila said...

yes, pays to complain. We have equal billing for gas heat and were assessed a late charge. E-mailed and reminded them that for most of the year they have more of our money than we do of their gas. They relented.